Our own Gina Montague will be speaking at the 2013 HDI Digital Experience!
Support Tips: Delivered Fast, Fun, and Furiously – On Demand
Gina Montague| Manager, Support Services, Infinite Campus
Do you skim through articles looking for key points and high-level information to confirm that you’re on the right path? Are you looking to see if there is a better idea out there? If you answered yes to either of those questions, then this fast-paced session is for you! In this session, Gina Montague will deliver 50 support tips that every support manager should have in their bag of tricks, covering incentives, metrics, processes, interviewing, training, performance reviews, marketing, surveys, call monitoring, technology tools, and more. Attendees will walk away with great ideas and best practices—this is one session you won’t want to miss!
About the Presenter
Gina Montague is the support services manager for Infinite Campus, a student information system (SIS) for K–12 education. Gina has been in the support industry for more than fifteen years and she is passionate about delivering positive customer experiences. She has been a support manager since 2001, which is also when she became an HDI member. Gina is currently the president of the Minnesota local chapter, where she has served in various officer positions since 2005.